Cancellation policy

At Imiva, we want your purchase experience to be simple and hassle-free.

One-Time Purchases

One-time purchases are processed shortly after your order is placed. If you need to cancel your order, please contact us as soon as possible at support@imiva.co. We’ll do our best to accommodate your request before the order is processed or shipped.

Subscription Purchases

If a product is offered as a subscription, you may cancel your subscription at any time before your next order is processed. Cancellation will prevent future charges and shipments.

To request a cancellation, email support@imiva.co with your order details.

Already Shipped?

If your order has already been processed or shipped, we may not be able to cancel it. In that case, our support team can help you with the available return or refund options.

Please note: Cancellation requests are not guaranteed once an order has entered processing or fulfillment.